We stand behind our customers health; and make ensure our customers are satisfied with their purchase from us. If for any reason at all you are not satisfied with your purchase, we can arrange a return within 14 days from the arrival date of your order at your door.
In order to get a full refund on your payment method, the product(s) must be unopened. The product(s) will only qualify for online store credit. This online store credit is only applicable on the website.
REFUNDS & REPLACEMENTS
Any claims for damaged/defective items must be submitted within 14 days of receiving the product:
For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date.
Claims deemed an error on our part are covered at our expense and are either replaced or fully refunded.
If you notice an issue with the products or anything in the order that seems to be out of place, contact our customer support team at support@nutragenuine.com and send a photograph along with a brief explanation of the problem. We will review the issue and notify you of the approval or rejection of a replacement/refund. If your claim gets approved, and you require a replacement, we will have a new order shipped to you. If you request a refund, a store credit will be automatically applied to your online store account within a few work days.
REPLACEMENT/REFUND EXEMPTIONS
NutraGenuine will not grant a refund, credit your account, or replace a produced product in case of:
Wrong Address – If provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed – Shipments that go unclaimed are returned to our facility, and you will be liable for the cost of a reshipment to yourself or to your end (if and as applicable).
Buyer’s Remorse – It is best to contact us before returning any products. We do not refund orders for buyer’s remorse. Returns for products or exchange of a product are to be offered at your expense and discretion. If you choose to returns or exchanges to your end, you would need to place a new order at your own expense.
Rejected by Customs – If a package is returned due to your end rejection, NutraGenuine will not issue a refund. It is advice to contact to our support team first.
Product is in yet shipped – In case, you wish to cancel the order while it is still in the status “Accepted”, but the product has already been prepared by the team, we will not be able to cancel and refund the order.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your online profile as our system refunds with NutraGenuine credits instead of cash.
If you particularly requested a cash refund, then contact to our support team & your credit card company; it may take some time before your refund is officially posted. Next, contact your bank – there is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please get in touch with our customer support team for assistance.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.